Frequently Asked Questions
Find answers to common questions
How do I determine my size in Rat & Boa?
Please refer to our detailed Size Guide located on each product page. Our pieces often feature unique silhouettes, so we recommend measuring yourself against our chart for the perfect fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations.
Do you restock sold-out items?
Many of our pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if an item returns.
Are duties and taxes included in the price?
For international orders, duties and taxes are calculated at checkout for most regions to ensure a seamless delivery experience without hidden costs.
How should I care for my silk garments?
To maintain the longevity of our delicate fabrics, we recommend professional dry cleaning or careful hand washing in cold water with a mild detergent.
Do you offer gift cards?
Yes, digital gift cards are available for purchase on our website and are delivered via email immediately after checkout.